Dhineshkumar Balakrishnan DevOps & Cloud Solutions Architect
Dynamic and results-oriented DevOps & Cloud Solutions Architect with over 14 years of proven success in driving enterprise-wide digital transformation initiatives. Highly skilled in building, securing, and managing hybrid cloud infrastructures with a focus on Azure and AWS platforms. Recognized as a trusted advisor to C-level stakeholders and mentor to high-performing engineering teams.
Professional Summary
Dynamic and results-oriented DevOps & Cloud Solutions Architect with over 14 years of proven success in driving enterprise-wide digital transformation initiatives. Highly skilled in building, securing, and managing hybrid cloud infrastructures with a focus on Azure and AWS platforms.
Demonstrated excellence in leading DevOps practices, automation strategies, and cloud governance frameworks that improve operational efficiency and ensure regulatory compliance. Extensive experience in enterprise IT operations, cybersecurity (ISO 27001, SOC/SIEM), disaster recovery planning, and cross-functional team leadership.
Adept at delivering robust CI/CD ecosystems, managing high-availability systems, and aligning IT infrastructure to strategic business goals. Recognized as a trusted advisor to C-level stakeholders and mentor to high-performing engineering teams.
Core Competencies
Cloud Architecture & Migration
Azure, AWS, hybrid environments, cloud governance, modernization strategy
Infrastructure as Code & Automation
Terraform, ARM Templates, CloudFormation, Ansible, Python, Shell
CI/CD Engineering
Jenkins, Azure DevOps, GitLab CI/CD, Bamboo, Spinnaker, pipeline governance
Enterprise IT Operations
Active Directory, DNS, DHCP, FTP, Microsoft 365 (Exchange, SharePoint, OneDrive, Teams), ITSM
Containerization & Orchestration
Docker, Kubernetes (EKS, AKS, Rancher), Helm, service mesh
Cybersecurity & Risk Management
ISO 27001, SOC/SIEM, VAPT, CPM, zero-trust, threat detection & response, audit & compliance
Monitoring & Reliability
Nagios, ELK Stack, Splunk, AppDynamics, CloudWatch, observability, SRE practices
Business Continuity & Disaster Recovery
BCP, DR drills, backup strategy, failover automation, incident management
Leadership & Mentoring
Agile/DevSecOps coaching, stakeholder engagement, cross-team collaboration, strategic planning
AI-Driven Automation
Prompt engineering, OpenAI API integration, generative AI model orchestration, intelligent CI/CD pipeline optimization, self-healing infrastructure routines, and AI-powered observability
Professional Experience
Principal Consultant (DevOps & Cloud)
Genpact Canada Services
Jan 2018 – Present- Designed and led the deployment of robust hybrid IT infrastructure (Azure + on-prem), delivering high performance and availability for global enterprise applications
- Spearheaded automation of Microsoft 365 administration (Exchange, Teams, SharePoint, OneDrive), enabling secure, seamless collaboration
- Managed enterprise systems (AD, DNS, DHCP, FTP) with high uptime SLAs and automated policy enforcement
- Directed L1–L3 IT support, ensuring rapid resolution and user satisfaction across distributed teams
- Architected Infrastructure-as-Code solutions (Terraform, ARM, CloudFormation) reducing manual effort and configuration drift
- Developed highly scalable CI/CD pipelines across Jenkins, Azure DevOps, GitLab, and Bamboo; standardized DevOps workflows
- Orchestrated containerized applications using Kubernetes (AKS/EKS) and implemented GitOps principles for release management
- Defined and executed cybersecurity posture aligned with ISO 27001, including SOC/SIEM monitoring, quarterly VAPT, and CPM dashboards
- Designed and tested comprehensive BCP/DR programs with near-zero data loss and minimal downtime
Project Lead (Cloud/DevOps)
Cognizant
May 2017 – Dec 2017- Delivered high-availability cloud platforms (AWS, Azure) supporting 24x7 global operations
- Automated infrastructure provisioning and policy compliance with Terraform, Ansible
- Deployed Kubernetes clusters, enabling agile microservices development and rapid scale
- Led Jenkins CI/CD adoption, reducing deployment errors and time-to-market
- Conducted internal security assessments and facilitated ISO 27001 & PCI-DSS audit readiness
- Implemented real-time SOC/SIEM integrations for threat detection and automated escalation
Senior DevOps Engineer
Addteq
Aug 2016 – May 2017- Automated CI/CD pipelines using Jenkins, integrated with security scanning tools
- Provided expert-level consulting on Atlassian suite (JIRA, Bamboo, Bitbucket) for development acceleration
- Optimized infrastructure for performance and reliability, achieving SLA targets
- Implemented DevOps best practices and SLIs/SLOs to guide operational efficiency
Senior DevOps Engineer
Samsung R&D
Oct 2013 – Aug 2016- Executed seamless deployment transitions from staging to production with 99.9% uptime
- Built performance-optimized CI/CD frameworks with Jenkins and container tooling
- Implemented centralized monitoring using Nagios and ELK Stack to accelerate incident response
- Collaborated with QA/Dev teams to integrate automated testing and improve build quality
DevOps Engineer
Infosys
May 2011 – Oct 2013- Designed nightly build systems and CI/CD pipelines, streamlining testing and deployment
- Used Ansible for environment standardization and reduced drift
- Delivered Tier-2/3 production support for critical applications
- Built and maintained logging and alerting platforms to support SRE functions
- Contributed to research and adoption of emerging DevOps tools and frameworks
Education
Bachelor of Computer Technology
Anna University
2010Specialized in Computer Science and Engineering with focus on software development and system architecture.
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